Expanding Customer Service Is Our #1 Priority

Released June 28, 2011

Aberdeen, S.D. – Bergy.Inc Web Site Design announces a new customer ticket system which will be available in June. Partnering with osTicket, Bergy.Inc provides a better customer experience by identifying, assigning and completing requests. Customer satisfaction is our number one goal.

Our ticket system provides a friendly interface including the form fields (Full Name, Email Address, Telephone, Help Topic, Subject, Message and Attachment). Once submitted, the requestor and Bergy.Inc Web Site Design are notified immediately. A random ticket number is generated and supplied to the user. Bergy.Inc assigns the request to the appropriate department according to the selected help topic. The completed ticket and results are emailed to the client. In most cases, an assigned ticket can be closed within a 24 hour period. At any time during the process, customers can check the status of the request by entering in the ticket number and email address used to initialize the ticket.

Bergy.Inc Web Site Design is excited to offer a new and improved customer experience. Check out the new system (URL) and feel free to contact us with any additional questions.  More News...